eWallet/ customer care

Don't even deserve the 1 star ,I sent a complaint about eWallet on the 16th which gave me an error message that I must download an FNB app or request a new pin but could not withdraw with a new pin still., They tried to contact me on Friday the 19 but couldn't get hold of me as I was in class and on Saturday as well.I sent an email again on the 24th with the ref if my 1st complaint and there was no response. I checked my inbox only to find out that my query was closed on the 20th.How do you close something you haven't solved. It's not the 1st time having a problem with eWallet and they always take their time to assist and it's inconveniencing and having to call them it's irritating. In who's experience must we call FNB.