KT
Khanya T
1 reviews | Active since Jan 2019
15 Jan 2019, 10:26
Ewallet complaint - money sent never received by recepient and no one can assist at FNB
Good day, Please urgently assist I sent my daughter R1000 via ewallet on 14 December, and when she tried to withdraw it on same day and the next day she didn't receive it. I've logged a query and I was told the money was withdrawn on 15 December. After waiting 14 working days for a response, I had to call in to be told that. And when I insisted that can't be as my daughter was with me the consultant said there is nothing else that can be done.
Can someone look into this ASAP please, R1000 is a log of money to me.
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Replies (2)
FNB (First National Bank)'s replyOfficial
15 Jan 2019, 11:40Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply15 Jan 2019, 11:40
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
KT
Khanya T's updateReviewer Update
04 Feb 2019, 12:29Good day
Can someone assist me please at FNB, I want my money
After logging this I was called and was promised someone will look into this, then sent a form to complete and sent to ********** on 15/01/2019 and I did then they come back to me today 04/02/2019 to say the query is not for their department I must log it to ********** when I send an email it comes up undelivered.
this is frustrating and I need urgent assistance not being sent from pillar to post.
KT
Khanya T's update04 Feb 2019, 12:29
Reviewer Update
Good day
Can someone assist me please at FNB, I want my money
After logging this I was called and was promised someone will look into this, then sent a form to complete and sent to ********** on 15/01/2019 and I did then they come back to me today 04/02/2019 to say the query is not for their department I must log it to ********** when I send an email it comes up undelivered.
this is frustrating and I need urgent assistance not being sent from pillar to post.