eWallet complaint

The eWallet department, they don't even deserve 1 star, I was sent an ewallet on Saturday and I couldn't access it as it stated it's been blocked I must call an an 087 number which I called on Tuesday and was promised that it will be resolved within 48hrs . Today about 11:15 I received an sms not a call like I made means to call them and ended running out of airtime when I called them. The sms states it has been unblocked , guess what when I did *130*277# because I don't have airtime , The balance is 00 there's no money in the ewallet. Now I must try and get airtime to call them again it's uncalled for there's no customer service at all , there's no caring at all. This is what they sent after I called them yesterday but what they promised never happen "FNB Query ref ***NFQ been sent to Retail Queries ***. A consultant will contact you within 24-48 business hours.