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lydia.moleele lydia.moleele

1 reviews | Active since Feb 2017

17 Feb 2017, 04:57

ewallet cash not accessible for vodacom users says fnb

<p>i am very dissapointed with fnb. after receiving ewallet sms that i have cash i tried to follow the procedure to access my money and kept giving an error message , asking me to try later. i then went to the bank and the floor ass called their head office and she told him that vodacom users are exleriencing the same lroblem. vodacom is aware and didnt tell when it will be resolved. i called vodacom head office and they told me theres nothing like that. i must go back to ny bank. i went to the bank again and they are saying is vodacom. would you please assists</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Feb 2017, 11:07
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

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lydia.moleele lydia.moleele's update17 Feb 2017, 14:14
Reviewer Update

Thanks to hellopeter, the problem was resolved. salute