Ewallet call Centre staff providing conflicting information

E wallet department

Dear team

My mobile number My I d number

Two people sent me ewallets to my number one on the 8th July and the funds were drawn on the same day

The next person sent funds on Friday and I didn’t collect on time and requested a new pin

When trying to collect the funds on Sunday it said insufficient funds

The second person advises that when they called the bank the first person reversed the funds hence Her money is not available to me And in actual fact it was her money that I collected

Please clarify this matter to Me as I have been branded as a ***** People are making all sorts of assumptions saying I’m accusing the second sender

I called your bank on Friday I spoke to one of the consultants and she said that it is not possible When they called the bank they are telling them the opposite