1 reviews | Active since May 2016

26 Jul 2016, 12:53

eWallet call centre

<p>I have been trying to call ********** 405 since 9am this morning and I can't get through because it keeps takeng me back to the selection bottom...i feel like I am playing a game. I have been selecting 1 but I can't get through.</p> <p>I need to reverse and eWallet transaction, REF number VODQSVTRRX3C R100.00 to ********** 743 date 18/07/2016.</p> <p>Please do not begin to tell me about the R50.00 charge after I tried calling you and you did not answer!</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jul 2016, 13:27
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 975202

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)

's update02 Aug 2016, 05:43
Reviewer Update

Hi,

I am since still waiting for feedback. This has been the only response i received, no phonecall, no correspondance regarding the matter at hand...NOTHING! What does the silence mean?