Ewallet blocked with no assistance

I have been trying to unblock my ewallet pin for two days now without assistance. I've called the call centre and still no difference, almost as if they just try to get me off the phone by telling me they've sent a requestfor the unblocking. I blocked the pin because the system refused to accept the pin sent. It's their own technical error now I kust oay for it. Called even today and it's another24 hours of waiting for nothing. Not even an alternative option. Should I get an ewallet extra card to withdraw my funds?.