Ewallet blocked

On the 27th of October 2019 i wanted to withdraw money via ewallet which i got from supabets..i dialled *120*277# and chose option 2 which is supabets ewallet for R1000..and i was asked for a 5 number pin..which i put the incorrect times 3 and i was blocked out by fnb ***** consultant named tumelo khatite who didnt put a note on the system when he blocked me..so i called in to find out if my ewallet can be unblocked on the 28th ..then i was told they coudnt unblock it as it was blocked by ***** n i must call *****..i called ***** and spoke to one consultant who told me he cant unblock it as there was no note on why it was blocked..but he will send an email to the person who blocked it to advice on why he blocked it and if it can be unblocked..on the 29th i called in again doing a follow up on the query.but nothing was done'.on the 30th i called still i was told no respond from the person who blocked it..on 1st i called again..still nothing..on the 2nd i called still nothing..then today the 3rd i called and spoke to Claudia who said she will escalate the case to the team leader n will get back to me when she gets the respond but there was nothing..i called around pass 3 to do a a follow up on the the query still nothing..hello peter please intervine on this matter as i honestly need my money to pay rent before i get kicked out..i was suppose to have paid my rent on the 30th..fnb ewallet callcentre number ***