ewallet bad service

<p>I did a ewallet transaction on the 16th December 2016. when the helper tried to withdraw the money using cardless service it gave this error message "try another atm" . I drove to another atm and got the same error message. </p> <p> </p> <p>I had to call fnb to block the transactions because no one could tell me why we were getting that error message because their ewallet call centre was closed. when I finally got hold of the ewallet call centre they told it will take 5 working days to reverse the transaction and they also wanted to charge me a service fee or I should wait for Monday for their administration department to unblock the transaction. I had to get an overdraft facility from another bank to pay the helper . I called their complaints department they couldn't help me</p> <p> </p> <p>my complaint I'd that ewallet service is being sold by fnb as a cardless convenient service and it's not it</p>