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1 reviews | Active since May 2016

04 Aug 2016, 07:12

Ewallet and Wrong Times On notification Purchases

<p>FNB ATM service in lenasia is of poor qaulity the ATM always has no notes for Ewallet services or is always out of order.</p> <p> </p> <p>FNB sents notifications with the wrong times on the FNB mobile app and cant account on why , i logged this query requesting the times of purchases made on the 23rd july and still did not r ecive any feedback from FNB.</p> <p> </p> <p>Poor service - Really dissipointed</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Aug 2016, 08:33
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 984516

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)