Ewallet and Credit Card and ebucks

In August 2023 I send my mom an ewallet amount of R1800 and she went to withdraw it and the ATM gave her an error. I called my bank FNB later after my mom tried three different ATMs because she was desperate to get the money hence why I sent an ewallet instead of electronic transfer and the agent said the money had been withdrawn and my mom must go to the nearest branch for investigation. They told my mom that she had to go to the police station and open a case which we did go and I went to the branch with the case number. The branch said they can’t help they don’t know which department must help but ended up lodging the case because I refused to go back without help why are they operating at f they not a full on branch. I went to another branch to follow up and they put me through a ***** department to ewallet back to credit card so from pillar to post basically. Fast forward to 16 January 2024 I am still waiting for the resolution I lost R1800 because of their ATM malfunction.

So on the 29th of December 2023 I received a special for 0% interest credit card partnership with koodoo.com and understood all the terms and condition, so I bought and amount was debited from my card and because the email stated that FNB will reallocate the money into the budget facility I then contacted the bank on the instant chat and was told I need to email with proof of purchase so they can action on their side, such administration so unnecessary. Fast forward to 16 January 2024 still waiting for a reply that my request had been actioned

Then it is the ebucks system that they put misleading information and you do all the stuff to get points and you get allocated 100 points instead of 10000 points for all the tick the box exercises. FNB has become ********** and their service is now appalling. I am flabbergasted by the private bankers always responding to my emails that I must contact relevant departments, what should a their job. Never been so dissatisfied that I am thinking of going back to my old bank that treated me better and I went to the worst bank ever FNB. Soon once my home loan is approved with a certain bank I am moving my accounts to that bank. I have had it with FNB I don’t deal kindly to abusive relationships that just take from you and in return treat you horribly.