MD
Miks D
1 reviews | Active since Oct 2019
18 Oct 2019, 20:24
Ewallet!!!
I am very disappointed in FNB ewallet services!! 1. I sent an ewallet to my own number and I made trippel sure to send myself the pin via sms.. Never recieved the pin actually had to use some of my ewallet money to buy airtime and get a pin. 2. I did another ewallet to myself, got the pin on sms this time went to the ATM.. tried 8 times with the correct cell phone number and pin either an error occurred or some excuse. I tried 4 new pins didn't work!! This is very unprofessional of FNB I'm seriously rethinking my bank choice at the moment!!
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FNB (First National Bank)'s replyOfficial
19 Oct 2019, 09:10Good day Miks Van Dyk,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply19 Oct 2019, 09:10
Official
Good day Miks Van Dyk,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***