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mukedladla M

1 reviews | Active since Jan 2017

06 Jul 2020, 11:41

Ewallet

I'm so upset firstly they have *********** call centre agents!!! I sent an ewallet to my number on Thursday 11:17pm, I received the sms with pin but I didn't withdraw the money. Sunday I decided to request a new pin only to find there's no money in my ewallet. Went on a live chat with an agent who confirmed that there was money sent to the number however I my call the ewallet number. This morning I spoke to an agent who had no clue what she's doing. Firstly she denied that there was an ewallet sent to the number later she agreed that the ewallet was sent but said there something she can do to help, she can't escalate even to admin. So FNB what must I do now because this is my money and I need it now!!! So upsetting!!!!!

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mukedladla M's update10 Jul 2020, 08:23
Reviewer Update
Good day FNB there hasn't been a resolution for my complaint. The agent called me and sad they will investigate and get back to me in 48 hours however it is now over 72 hours. I need this resolved urgently. How can ewallet disappear like that, I didn't withdraw the money and they can't trace where in went to!! FNB this is disappointing!