Ewallet

I sent an ewallet to myself yesterday, due to my withdrawal limit. I never received the sms with pin and when called 3 times to the contact center, I did what I was asked but nothing helped. The last agent I spoke to threaten to cut my call dye to expressing my concerns. I don't know her, so I have no business swearing her but as a Customer Service Advisor whom I believe us aware of the Fais rules and hopefully a registered Representative, should be well equipped with dealing with an irate customer, with every reason to. But instead she threatened to cut the call and put me on mute. I am still disgusted with the manner this was dealt with. I still haven't received my pin to withdraw the ewallet and it been over 24 hours. My app shows I've fine a transfer but shows R0 on my ewallet savings. I was told if I reverse the money via cellphone banking it will cost me R15, via app R0 and with an agent it will be R55. Why am I paying for your error??? Thus is not a telkom error beckoned received other transaction communication from yourself. I need this dealt with within the next 3 hours!!!!