ewallet

am very frustrated with fnb

on the 2018/09/25 i tried to withdraw the e wallet of R450 at fnb atm in Johannesburg transaction was completed but the money didn't come out, then I called e wallet customer service and they told me the money was withdrawn, explained to them that I'm still in front of that ATM,no money came out and after that the atm says out of service. i called last week after the incident i was told they need to investigate, am not working i need cash for my school transport... someone called me on 2018/09/28 and advise will get my cash on Friday but still up to date nothing... please i need my cash urgently