AM
Asaf M

1 reviews | Active since Jun 2014

23 Aug 2016, 11:07

Ewallet

<p>Last week Friday i went to go withdraw an ewallet ampunt of R200 .At the ATM i enetered ny details and waited for the ATM to take out my funds .To my surprise the ATM then wrote Out Of Service and my money was gone. I called the call cenntre which now indicatded it will take 14 to 21 working days .I needed the money bad enough on Friday but to wait an additional 14 working days is no financially fare to me as an FNB client .There is an immidiatte finacial loss from my side as my current needs have to be delayed .Everyday the bank keeps money they yield a financial intrest from stocks and using business and individuals money .Now i wish for FNB to remedy the sistution as it puts me in a very uncomfortable state due to my current finances and current economic flactuations</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Aug 2016, 11:26
Official

Good day no1noxman,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 997169.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)