evidence of poor service attached

Dear GCOBISA MAKAPELA We have received your application for the Private Clients Credit Card. Your application has been sent for further evaluation and we'll get back to you with a response as soon as possible. If you have any enquiries, please call 0860 FASTAP (327827), using reference number ***

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Regards, The FNB Digital Banking Team

this is a typical example of what i am talking about. i never app**** for any credit facility upgrade so why the bank will choose to upgrade me from a credit facility that i cant afford to one with even higher fees is beyond me, FNB is really going out of its way to reap people of their hard earned money its disgusting. all i want to do is to downgrade all my bank accounts to gold while i look for a different bank to bank with...