Everything is a struggle with FNB

I am really getting tired of how slow FNB is to close accounts that have been settled. My credit card settlement has reflected since the end of April and yet we are now two weeks later and the account has not been closed. I will now approach the ombudsman and I will not make any more payments until this problem is sorted out. Maybe the ombudsman can also sort out the high interest you keep charging me even though I am unemployed and still trying to pay my debt. Enough is enough now.