Every time my cards expires, FNB MESSED things up.

My cheque card expires in a month's time. For a change, I my card was issues in time BUT I got a message that my card was sent to the branch where my account was opened in 1991 (yes, the year 1991). They probably expected me to drive all the way there to collect it I assume? So I called the callcenter. The callcenter transferred me to "the department handling deliveries" Which turned out to be a 3rd party courier. These people were super helpful, explained why they couldn't fix the issue but actually got someone from FNB to call me back later yesterday. This person cancelled the card that was inappropriately sent to a willy nilly random branch and promised that the correct card would be sent to a BRANCH near me TODAY (even though I mentioned that I would be away and that I only need the card in a month's time). WE AGREED ON THIS!!! Now I got a call from DSV wanting to CHARGE ME A FEE to deliver to MY HOUSE? SORT OUT YOUR HOUSE!!!!!!! AND GET MY CARD TO THE BRANCH THAT WE AGREED ON!!!!! It seems FKNB can't get the simplest things right. Nothing seems to be anyone's job. It's always someone else's problem yet almost nothing seems to be done right the first time.