every agent has a different story

i called tru to FNB about a month ago and again yesterday for a settlement figure for my bond.<br> during that call, i was told i can either pay the lawyer directly or i can pay FNB, <br> when i get the settlement figure amount, i notice it stated at the bottom, this amount does not include a +-R3000 for lawyers etc which relates to my statement above.<br> <br> why not give one settlement figure including the R3000 and refund what ever is left over after the closure?<br> <br> today when i called, Yvette tells me i short paid.<br> my intention is to sort out the lawyer when they called as the agent previously stated.<br> So i ask for a manager, strangely enough all managers are in a meeting. how is that every time i need to speak to one?<br> she stated that a manger will call by COB today STILL WAITING, please go back and listen to my fuming conversation and her not professional enough to handle it.<br> <br> you guys have so many well trained call agents there that iv dealt with for years since i got my bond.<br> today i get to end this on a bitter note due to in-ablilty to communicated either internally or to the customer.<br> <br> im extremely disappointed in this matter,<br> No confidence as to why my next bond should be with FNB