Eventually resolved

I had a dispute with FNB connect regarding a faulty device purchased through them which their technicians diagnosed it as my fault. Based on their technicians, it was as a result of liquid damage which I rejected as I explained that there was an issue with the charging port from the onset. With the fights back and forth with their technical department and complaint logged. Eventually the matter was now resolved and I want to pay a special thank you from Kagiso Makamo from digital team who went the extra mile by understanding my frustrations and my reasons I was giving her. She escalated and also followed up from time to time with me even though it was beyond her.Thanks for the efforts and showing care throughout the frustrating process to keep me calm. Eventually the complaints department managed to remedy the situation even though in the beginning they were not acting and wanted to defend their technicians at all cost. I also would say thanks to Nathan Fortuin and his manager for following through but would advise they need to take clients complaints serious from the start to avoid escalating. Overall I still trust FNB as an institution but have reservation with their technicians they use.