Even worse than I thought

Typical useless FNB has still not solved an issue of mine.<br> I logged a complaint last week (Complaint ref number 668918), once again after logging the complaint I had to follow up with FNB everyday to find out what is going on and all reply what I get is that my issue has been escalated. Finally on Friday someone decided to phone me and try help me but as useless as FNB staff is and uneducated on their own systems this person said he would phone me back, BTW he was a card SPECIALIST!!!. all this happened Friday and he promised that he will phone me back shortly to advise me on my request, today is Monday so I am not clearly sure on what he means by shortly.<br> Today I will be contacting the ombuds man and legal advise because due to the lack of knowledge from FNB staff and those staff members telling me how to do certain things left my credit card now in a negative balance and leaving me paying my budget double this month.<br> FNB is the most useless place I have ever seen in my life and I will be contacting other banks today to assist me in moving all my account and investment accounts from FNB.<br> Thanks for nothing pathetic FNB!!!!