Even FNB Premier 'service' sucks!!

On 24th June, I've had an unsolicited call from ***** division and we'd identified a suspicious transaction. I'd agreed to new card issue ("3to5 days, max" Thabo said).

I've been unable to transact and had to beg them, only to find out (Mr Delivery) that NO card was issued! TWO WEEKS late and Eight calls(same day) to 'premier' suit, a ray of hope was given(temp, virtual card- use then burn) and I was told that a new card would be issued via "speed" courier (3days). Demanded that TWO supervisors (Chris&Ntabi) intervene: No joy until 5days later.

End business: 06th July 2021 It arrived on day5 but, wait for it,... it was the WRONG card (the self-same burn after reading one)! Only three calls this time, I begged(again) to speak to a supervisor and Chris(5days, finally!) called. After reading the case whilst I was holding (I kid you not), he brilliantly concluded that they're still looking into it- only now, more seriously. Yeah!!

Unsurprisingly, I'm still charged for missed debit orders off a locked account and I still cant draw any petrol money and need to use takeaways to eat: The Mr Delivery irony is not lost on me (but they are!).