Even after Hellopeter complaint, no urgency in addressing the issue

I logged a Hellopeter complaint on 13/10/17; received a response from FNB's Daffnie Govender on the same day (Reference being ********** ) & all she did was refer the Complaint back to the responsible individuals - the cause of the problem & to date, this matter has not been finalised nor have I received proper communication. I only received a message from Amanda Gradwell on 17/10/17 informing me that I will receive a response in 48 hours; to date, I have had no responses from anyone. Surely, directing this complex complaint at the cause of the problem & requesting that she resolves it is a conflict of interest.