MP
Mohamed P

1 reviews | Active since Jun 2011

17 Jul 2017, 15:50

eSucks - Consistently Pathetic

<p> It seems like every second experience of mine with eSucks is a problematic one.</p> <p>How can one company be so poor at something so simple. </p> <p> </p> <p>Sell me the products you are offerring at the prices you are offerring... that's all I want.</p> <p> </p> <p>On 10 July I see that they are offerring free delivery on certain items. I add for to my cart and see that a delivery fee of R120 has been added. </p> <p>I figured out (beyond a shadow of doubt) that there is one item that is under free delivery but a delivery fee is being charged. The other items do add a delivery fee (which is correct).</p> <p> </p> <p>Now there's been a back and forth between me and eSucks. They've told me that it's fixed. I check, it's not fixed. Then they tell me now, it's fixed... wait, no it's not. Again, "it's fixed", but no, IT'S NOT!<br /><br />They are wasting my time, even worse, while I'd been trying to get them to fix their system, one other item that I wanted went out of stock and another is no longer at 40% discount!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jul 2017, 08:56
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)