Estate Management - Putrid

I'm writing this complaint with absolute unhappiness right now. My father passed away in December 2020 from covid. His will was through FNB... So naturally the executors are FNB. Since then till now.. September 2022... it has been an uphill battle to get estate wound up. The executor is also very laxy daisy... I believe the lady's name is Kristal Govender? We've wanted to sell 2 of my fathers vehicles in the meantime... I managed to get hold of we buy cars.. But as soon as everything went through to Kristal.. it all fell short. I'm not sure where the delay lies. During all of this, we lost my mom as well. My mom had no clue what was happening... Because to get timeous feedback from Kristal... without me or my husband asking for it is like squeezing blood out of a stone! I now need a letter from the executor stating that my mom is deceased in order for me to take over the short term insurance policy.. Lord knows when I will even get that letter (mind you I sent an email to Kristal on Friday 2nd September) to request for this letter.

I also have my will with FNB, but after this experience... You bet your bottom dollar.... It will no longer be with FNB. And I promise you I will be letting all my family and friends know about this absolute ********** service that we have been receiving.

I need someone... Anyone to please follow up with what is happening with the estates of both my parents!!! Also what is taking so long with the sale of the 2 cars??? If I had done it privately... The cars would have been gone by now!!!

Now I know why I dont bank with this bank. YOH!