Estate Late Account - FNB Poor Service

FNB is the most inconsiderate bank I've ever had to deal with. I made a research about how FNB handles matters of estate late accounts and I honestly believed my case would be different. Why should there be a delay in releasing funds when due process was followed? Why should members of the deceased be subjected to further pain by not releasing funds. FNB that is not your funds you are refusing to release. How should the family of the deceased survive when you are keeping the funds for no reason. The FNB branch personnel have been assisting but the fidicuary department is useless. The call centre agents tell me funds will be released by a certain day but according to the branch the account is blocked. We have escalated this matter to many times. Anelisa Busakwe should resign because clearly she's not doing what she's supposed to do. Either she is communicating to me through the call centre agents or she is in a meeting and yet she is handling my case. FNB is disgusting for this treatment. I would not recommend anyone to invest their money with this bank. It was a smooth process with other banks. What is so special about FNB? I will make a scene if this matter is not resolved by Monday the 22nd of May.