Estate Late Account

I app**** for an estate late account, in February 2015. Up to date I had to be the one following up on the progress on this account, no one contacts me to update me.<br> <br> During the last follow up, I was informed that the matter will definitely be settled on 13 July, which did not happen.<br> I had to once again call today to follow up, and I was told the matter will be settled today. No one is offering any explanation as to why this process took five months.<br> <br> I think this is highly unprofessional and very insensitive considering the nature of this account.