Estate bank account is still not closed

On the 24 July 2015 a request was sent to the deceased department to close the estate late account . Till date the account is still not closed and now there is overdraft bank changes being bill to this account. I have phone the call center numerous times and every time I get transferred to another person. <br> After being transferred I finally spoke to someone who said I should sent an email requesting that the account be closed. This I have done on the 24 July, but still to date the estate bank account remains open.<br> I am the appointed executor of the estate and I do not get any support from FNB to close the account.<br> <br> Please close the account and reimburse the overdraft bank changes.<br> <br> Regards,