Estate Account Hold

I opened an Estate account late November last year but it was blocked in December 2023, I tried getting assistance from the branch but because it was a weekend they said I should come on Monday. Try the branch in Alberton Mall late February 2024 the consultant said my account should have been unblocked a long time ago but she will escalate the matter to speed up the process and after a few hours it should be unblocked. Early March 2024 I called them but they said I should wait for 6 days after 6 days I went straight to the branch and I was told the same thing. After launching a complaint I received an email from Nicholas Mitchell on the 19th of March 2024 the Client Service Manager for FNB Fiduciary who pretended to assist me asking for the account details from that day never received any communication till today. My account is still blocked and I’m retrenched, that’s the only funds I have but don’t have excess too.

No one wants to assist me in unblocking the account.