ESTATE ACCOUNT FROZEN???

I opened an Estate Account at FNB Underberg, as the Executor. Proceeds from ABSA were due to be paid into this account over a week ago as too, the proceeds from a Sale of Property, but to no avail. I went online today to find out why, but the account is FROZEN!!! There is NO NOTIFICATION on the site informing me of this but it allows me to print the Bank Confirmation Letter for the Estate!!! However, only when I tried to transfer monies into the account did I discover The Estate Account was frozen!!! Seriously FNB??? There was no communications either. I had emailed the Bank Manager here a week ago with another form that was required for another Estate Matter, but she has not bothered to answer that!! Customer Service is non existent at FNB and trying to get anywhere near the bank physically, is mission impossible, with the queues. Despite my being with FNB Private Wealth and both our companies are with FNB, this service is beyond shocking. FNB were very good but now nobody cares and the wheels have seriously fallen off. If ABSA had a Branch in Underberg, I would bank there as their assistance after the death of my Mother, was excellent. I just want the Bank Manager and FNB Fiduciary to communicate with clients? A week to answer an email and waiting? Shocking Service.