Estate Account

Good day I have been authorized to act as an Executor for the estate of my late mother. I was directed by the Bank to submit certain document including the letter of Executor, ID and other documents. I did this to open up an estate account with the bank. This was all done in January 2026. I have called on multiple occasions to enquire when i will be able to access the account and time and again i have been told that my calls are premature, dismissive to some extent. i persisted to call and i was told that they needed a copy of my ID which i then resubmitted via email. i called again to enquire if they have received the copy and they said they have received it. i called again the following day just to enquire of they required a scan PDF copy of the ID and the person i was speaking to said yes they needed a scanned copy. This service is disappointing for a number of reasons. When i call they tell me that its too soon to check in however its during those calls i find out that the documentation is not complete. If i don't call then the submissions would never have been realized. Its March now and i still don't have access to this account yet they are charming me monthly fees.