Est late Mrs Je du Toit

1 year ago my mom my passed away she appointed the bank as executor we've submitted all the paper work required from us to have her municple account closed as there is a re fund lying there I've spoken to the attorney who dealt with the transfer etc she claims she has sent a request to the municipality sent me a very snotty e mail as well even stating I go in to the municple offices to re quest a re fund I cannot do that if first national bank is the executor I've sent so many e mails to the bank as well as the attorney the one blames the other now making it my problem I'm not a specialist in this field so I'm left confused as who must do the claim for me Rone at the estates dep ses the attorney must request the refund as the funds goes in to her account first then it gets paid to the estate account I need help regarding this as it serns no one knows what is happening