Eshowe FNB is horrible

I have been standing in the Que and FNB Eshowe for more than 45 min, with 1 TELLER open, and I'm nr 9 in the Que. I cannot do what I need to do by the ADT's nor Online.

This is a recurring problem at Eshowe that's I've been shrugging off for months, but it's actually totally unacceptable.

How is this customer service when you make people stand in line with literally 1 person helping all?? So while we all standing her waiting, we can hear everything that's happening at the teller when she's helping, which is also creating a security risk for customers.

When we went to complain, we were literally told that's, " this is how it is" and they shrugged their shoulders. Someone also went to complain to the Manager and he never returned to tell us the outcome, as to why when there were 2 a tellers the one didn't open.

Completely ridiculous, when the banks accross town have a minimum of 3 tellers in duty at all times.

We have businesses to run and can't be waiting in line for something so ridiculously easy, for 1 teller to help us.