Escalated Complaint: Homeloans Readvance Application REF:*** – Unacknowledged Submissions and Lack of Support Since 11 August

I submitted an application for Homeloans Readvance - Ref number received from FNB - REF:***. Since 11 August, I needed to re-mail the attachment to FNB 6x times. From the e-mails I sent to HLapp, I only received 1 automated response which was not helpful at all. I started including Care@FNB and clearly they do not care as they did not even acknowledge my mail at all. I tried engaging with agents on the FNB APP which was also a pointless exercise. No effort or going to extra mile to understand what is wrong. Lastly, I escalated this query to the COO Pulane, who too date has not even acknowledged or responded to my query. Please tell me what I need to do, because I would like to finalise this application and FNB is not being helpful at all. I have been a loyal clients for the last 8 years and this is how I am being treated. All these digital tools you have, they are not working and your agents do not know what to do to assist. I need this application to be finalised ASAP please. Please contact me ASAP.