Error on FNB side and I sit like a *****

I have a private clients account with FNB. on 14/2 I got an email stating I had accessed my account and if it wasn't me I was call the bank. It wasn't me, I called the, asked if there could be a mistake .. was told no, they have to "close" my account and that I must go into a branch for new cards etc. Later on that afternoon I reread the mail only to discover the error WAS ON THEIR SIDE, the mail was dated 24 hrs earlier … I did ask if there could be an error … I then went to the bank that afternoon and got a temp card, asked for cr cards to be ordered etc, I was told that had been done … I waited … no cards, tried to get hold of private clients … every time I get the out of office … they are ALWAYS out of office .. I want a job like theirs … anyway they contacted me only to say the cr cards had NOT been ordered and that I was to go online and do this myself which I did, its now been a week and still NO cards, I try private clients again and guess what … OUT OF OFFICE. All this stress because of FNB fault …. I have my cell phone, car payments and bond with them …. its time to move.....