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This bank has made my life a living hell. First they say funeral claims take 48 hours. Guess what it takes 4 days to a week....Instead of updating my policy they keep saying Im in arrears but they took arrears amount from the claim amount. Then they decide to double debit me for 3 months. i called in on the 20 May and was told I will be refunded in 3 working days... 1st June same **** happened I called again and was told I will be refunded 3 months premiums today its the 8th Im told I will be refunded 2 months premiums and it needs to be approved by auditors. Today i want my 3 months premiums that were taken from my account and please keep your sorries to yourself because you have no idea how much pin youve been causing me...I hate this bank.