Error message E-104129 Hard Hold on Account! Unacceptable Bad Customer Service

I'm utterly disappointed by the way FNB PayPal services are handling their customers. As of yesterday, I am unable to withdraw funds from my PayPal account and keep getting the error message "Hard hold on account". I've reached out via their PayPal FNB call centre on ***, but was placed on hold for almost 30 minutes, and still did not get to speak to a consultant! This is truly unacceptable and amounts to putrid service. As a media professional and entrepreneur on constant deadlines,I simply don't have time to waste like this. I've also emailed PayPal enquiries to no avail. Besides that, I was given no prior notification of any hold! Time is money for me, and you've disrupted my working day FNB. What seems to be the problem, as I see that I am not the only one with this specific problem right now? Please resolve this immediately,as we PayPal customers pay you high commission rates for every withdrawal we make.