1 reviews | Active since Sept 2013
Error in data purchase
I bought data for R 2000 in error because FNB had a system failure and i was told it will be reserved in 2 days but instead i got a message saying it will be done in 5 days, the data is lowering on my phone. i have deleted all the apps on my phone but my data is still disappearing. from 18 gig and not 13 gig. My phone has become useless and it looks like i am not getting my full money back even if this is not my fault! Nxa!
Good day Merriam,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,
Good day Merriam,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,