ERROR CODE 217

FNB REQUESTED FICA DOCUMENTS BY E-MAIL. I VISITED THE PLATINUM PARK BRANCH IN POLOKWANE AND AFTER I WAS TOLD THAT THEY ALSO JUST SCAN AND E-MAIL THE FICA DOCUMENTS, I ELECTED TO E-MAIL IT DIRECTLY MYSELF. I WAS PHONED BY XOLELA MSEBI FROM FNB AND DIRECTED TO SEND ALL RELEVANT DOCUMENTS DIRECTLY TO HIM AFTER A TELEPHONE INTERVIEW. THIS WAS DONE 11 JUNE 2015. ON 6 JANUARY 2016 I PHONED THE KYC DEPARTMENT BECAUSE THE ACCOUNT WAS STILL FROZEN AND WAS GIVEN ANOTHER E-MAIL ADDRESS TO SEND THE DOCUMENTS TO, WHICH I DID ON SAME DATE. THE ACCOUNT IS STILL FROZEN DESPITE ALL THE FICA DOCUMENTS BEING SUBMITTED IN ANY CASE WHEN THE ACCOUNT WAS OPENED. TO DATE I HAVE RECEIVED NO COMMUNICATION FROM THE BANK. I HAVE BEEN BANKING WITH FNB FOR A VERY LONG TIME BUT AFTER THIS I STRONGLY CONSIDER ANOTHER BANK. THIS IS VERY POOR SERVICE.