Error code: 217

During this COVID-19 I got the option on my FNB APP to create a savings account. I open my saving account and I transfer all my saved money to my new savings account. When I needded the money I was trying to transfer from my savings account to my daily account to pay for the dentist. It shows error : You cannot transact from this card/account as it is inactive or there are insufficient funds available in this account. I went to the Bank on Tuesday 02/06, the man who served me didnt even log in to look at my accout. He gave me a form to fill. I fill the form at home and went to the Bak again on 04/06, the lady just took the form and told ahe will loead my form online and I will received the email. She told me to wait 24hours and I will be able to use my savings account. I still cant use my saving account, it shows error and I need them urgent. DO I need to go to the bank THIRD TIME?!

You cannot transact from this card/account as it is inactive or there are insufficient funds available in this account. Error code: 217 ***