Erroneously debited my account after credit card charge back

<p>More than 3 months ago I purchased flight tickets for Fly Blue Crane with my credit card. The flights were cancelled and I never recieved a refund from the merchant. I then app**** for a credit card charge back and supp**** all necessary information. The amount was provisionally credited back to my account pending an investigation to ensure that the merchant has indeed not delivered. Now suddenly the amount was debited from account and I recieved an email stating that the merchant had refunded me.</p> <p>1. The merchant has NOT refunded me. Surely this can been seen on my statement. </p> <p>2. There are no contact details for the FNB card division. I can only email them. I emailed them on thursday and still no reply.</p> <p>3. R2000 has been debited from my account erroneously. </p> <p> </p> <p>Please could FNB contact me regarding this. My original case number was ********** 8. the email informing me that the account would be debited has a new case number which i found suspicious ********** 6</p>