MS
Moosa S
1 reviews | Active since Oct 2015
07 Mar 2018, 09:39
Erratic Statement Dates
Hi.
I contacted FNB regarding the date of my credit card monthly close off.
I was told this is the 5th of the month. In the last 13 months the account has only closed off once on this date.
When I inquired about this I was told days in the month differ. However when I look at the history this not the case.
For instance September 2017 closes off on the 9th of October and December 2017 closes off on the 8th of January and lastly January 2018 closes on the 5th of February 2018.
This is the only month closed off on the date stated.
Shows that the bank doesn't care about proper close off, we as clients also have to budget our months. Does the bank have deadlines or treat as a number, as it will get to us when it has time?
I really did not want to use Hellopeter but this is the only avenue that yields results. Bankers offer excuses.
Helpful (0)
Replies (5)0
Replies (5)
FNB (First National Bank)'s replyOfficial
07 Mar 2018, 09:56Hello moosa.seedat@ ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
FNB (First National Bank)'s reply07 Mar 2018, 09:56
Official
Hello moosa.seedat@ ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
MS
Moosa S's updateReviewer Update
07 Mar 2018, 09:58Thanks for the update, I await to hear how this can be resolved
However why should a client resort to a public platform to get an issue resolved?
MS
Moosa S's update07 Mar 2018, 09:58
Reviewer Update
Thanks for the update, I await to hear how this can be resolved
However why should a client resort to a public platform to get an issue resolved?
MS
Moosa S's updateReviewer Update
07 Mar 2018, 15:24Please advise on when I will be contacted to get this matter resolved?
MS
Moosa S's update07 Mar 2018, 15:24
Reviewer Update
Please advise on when I will be contacted to get this matter resolved?
FNB (First National Bank)'s replyOfficial
07 Mar 2018, 15:47This matter as been escalated.
Feedback will be provided soon.
Best regards,
FNB (First National Bank)'s reply07 Mar 2018, 15:47
Official
This matter as been escalated.
Feedback will be provided soon.
Best regards,
MS
Moosa S's updateReviewer Update
09 Mar 2018, 13:50I am still waiting for a resolution
I received a call yesterday regarding this complaint. The answer received was a pure call center manual response stating period of time for close off.
I asked the guy to do the exercise of checking if my account closes off as per his explanation, he could not do this.
If you are resolving a query looking at the account and see how best to explain. After I dropped the call the below response was received:
Credit Card **********
8 Mar (1 day ago)
to me
Good day Mr. Moosa M Seedat
Thank you for writing to us. We acknowledge receipt of your enquiry.
The statement closure date is normally 5 days after your payment date , not counting the weekend or public holidays.
Quoted from the terms and conditions
28.3 We prefer the date of Auto Payment to be your salary date.
Please contact ********** 315 to resolve your enquiry.
Kind regards
Loseph
FNB Credit Card | Retail Banking
30 Diagonal Street, FNB Place, Johannesburg,2001
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer by clicking the “About FNB + Legal” and “Legal Matters” links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
Today is the 6th working day since my payment date of 1st of March 2018.
February month has still not closed.
I asked the consultant who called me to do this exercise and not give me an answer from your call center manual.
The service is really declining.
Please also read my secure chats and see what has been said to me.
MS
Moosa S's update09 Mar 2018, 13:50
Reviewer Update
I am still waiting for a resolution
I received a call yesterday regarding this complaint. The answer received was a pure call center manual response stating period of time for close off.
I asked the guy to do the exercise of checking if my account closes off as per his explanation, he could not do this.
If you are resolving a query looking at the account and see how best to explain. After I dropped the call the below response was received:
Credit Card **********
8 Mar (1 day ago)
to me
Good day Mr. Moosa M Seedat
Thank you for writing to us. We acknowledge receipt of your enquiry.
The statement closure date is normally 5 days after your payment date , not counting the weekend or public holidays.
Quoted from the terms and conditions
28.3 We prefer the date of Auto Payment to be your salary date.
Please contact ********** 315 to resolve your enquiry.
Kind regards
Loseph
FNB Credit Card | Retail Banking
30 Diagonal Street, FNB Place, Johannesburg,2001
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer by clicking the “About FNB + Legal” and “Legal Matters” links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
Today is the 6th working day since my payment date of 1st of March 2018.
February month has still not closed.
I asked the consultant who called me to do this exercise and not give me an answer from your call center manual.
The service is really declining.
Please also read my secure chats and see what has been said to me.