Erased entry

On the 22/01/2026, I made an EFT payment on NWU portal. Only to receive an email from the bursary office stating that the names of the qualifying candidates will be submitted to the registrar in order to lift off the hold for registration. I immediately requested for the reversal with the help of Mpho on secure chat advising me to fill in the form. It was responded to on Friday, Ref: ***.Kindly note that We do not pick up a payment from Account *** to account *** of R12855.00 dated 22/01/2026 as stipulated on the form. Today 25/01/2026 we had the option of reversing the payment from the university portal, proof of payment was required. Unfortunately the entry showing the payment has been erased. All i need is the entry showing payment of R12855,00 on NWU portal so that i can apply for a refund. On the NWU portal the account shows credit of same amount.Date: 1/25/2026 School Name: Potchefstroom School Phone: ***1 Student Name: MALATSI Borrower Name: SSN: SSN Blocked Borrower SSN: Student Address: 3194 Borrower Address: 0122, 8 0122 South Africa Student Phone #: +27- Borrower Phone #: Current Account Balance: (R12,855.00) Fund Source: - Award Year: Disbur*****t Date Disbur*****t Amount Check Number Receipt Number 1/22/2026 R12,855.00 EFT 26-***