Epic fail from FNB on Ewallet feedback

The 23rd of December I was trying to pay my domestic worker her monthly salary.<br> I pay her every month using Ewallet.<br> This time, when I tried to send the money, I got an error message.<br> The error message stated that I had exceeded my daily limit although I had not done any transactions that day.<br> In addition, the onscreen instructions showed me I was well within my daily limits.<br> I called the call center and initially got a very unhelpful person that told me that it was a security feature that had kicked in because I did something different or logged in from a different device.<br> Eventually I spoke with her supervisor, Simon, who was just as unhelpful and gave me the same story.<br> I asked him to get someone to call me back and I also logged an urgent message with my personal banker. None of them returned my call.<br> I ended up having to take a day off work and go the bank branch.<br> There they finally told me that the reason the transaction wasn't going through was the recipient's account (cell no) was full.<br> Thank you FNB for costing me a day's work.<br> Steve, where are you?