KT
K.B. TORRES

1 reviews | Active since Nov 2012

22 Sept 2016, 19:20

Epic Fail FNB Connect

<p>I was contacted by FNB to offer me a contract sim. I agreed and the sim was delivered within a few days via courier. They sent me an sms saying that my number would be ported within 24 hours. I contacted them multiple times within the space of a week as my port was never processed. I spoke to multiple agents which kept assuring me that I should wait 24 hours. I finally got hold of an agent that actually ported my no. over a week has transpired now. Sure enough within 24 hours my no. was ported but to prepaid sim. I called again and they blamed me for activating the sim incorrectly when I followed instructions provided by the agent and I have to continue using prepaid. </p> <p> </p> <p>I have endless connection issues sometimes its data and other times I cant dial out or receive calls. I have purchased a sim from vodacom and sent a port request yesterday. Vodacom rep**** saying the port request was sent to my current service provider and they are awaiting a response. I called them today and they said the problem is with vodacom. I have read a few other reviews with similar experiences when porting from FNB. Overall terrible experience -10 rating</p> <p> </p> <p>FNB PLEASE APPROVE MY PORT!!!!!!</p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Sept 2016, 09:14
Official

Good day

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our FNB Connect complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.

They'll be in touch with you to assist as soon as they've received the necessary feedback

The reference for your complaint is ***

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)

KT
K.B. TORRES's update05 Oct 2016, 15:18
Reviewer Update

Hi Melinda,

Thank you for your response. I have received a call from FNB Connect. The "solution" they have offered was for me to switch to vodacom in my network settings as I presumably have a roaming sim card. This does not work and I am still receiving nothing but bad service.

My account has also been debited with the contract sim fee (R100) I have never received as I'm on prepaid. I am very dissapointed with the service I am receiving from FNB connect. I have a business and personal account with FNB which might soon change. Please reverse my debit order and APPROVE MY PORT!!!

Kind regards

KT
K.B. TORRES's update11 Oct 2016, 09:03
Reviewer Update

I have not received a refund, response or resolution from FNB Connect to date.

NEW SLOGAN

FNB HOW CAN WE FAIL YOU?