Eons later ... Feedback: "visit a branch"

Opened an account for my son (a minor). Account deactivated without notice. I queried and was advised to contact ***********. I sent all documentation (birth certificate, etc.) to them, after which they advised me to urgently sign paperwork and send back - which I did ... Only to receive a response that I should visit a branch. VISIT A BRANCH - in 2026 - when your entire business model discourages branch visits. Total waste of my time requesting paperwork if they knew they could do nothing in the first place.