Entire break taken to collect a card

Item: FNB (First National Bank)
Rating: 2
Author: Amith S

The waiting time in order to collect a card is ridiculous. How difficult of a process is it to verify details and issue the card? I wasted my entire break from work in order to collect my card. I have, this amongst other reasons cancelled my Credit card with FNB. I am now considering closing my cheque account and move to another bank.p

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

04 Aug 2015, 10:25

Hello MooiRiver,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Branch Banking who will provide you with feedback.

The reference number is 735291.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply04 Aug 2015, 10:25

Official