ENTERPRISE BANKING - ZERO BACKUP

We have used online banking enterprise successfully for years with no problems and when we have needed support for the odd thing it has always been available. Yesterday we tried to implement these new pin security changes and it didnt work the first few times. When it did work we found we did not have a pin. This stopped us doing all our month end payments, despite phoning the help desk (who advised we cannot be helped after hours). This is a major problem for our company as a lot of this work is done after hours as a lot of personnel are on site all day. Call centre ref. RF ********** 2191. I tried for over 20 minutes this morning to get through to someone to help me and i was cut off by FNB's system. We simply do not have time for this ridiculously poor service. It seems your advertising and products are good but the application and backup are seriously lacking. I am still unable to process critical month end payments to staff and creditors and I now need to go to site. Craig