Enterprise Banking - Inability to problem solve

Enterprise banking with FNB is a nightmare. It has been almost 2 month and I am still unable to process my first debit order. <br> <br> I have put security in place for the full debit order limits. I have been through 9 different consultants at various levels, this excludes the Southdale branch where no business advisor was even present to assist<br> <br> I was contacted by Melrose Arch to assist me, and despite putting in place security it took more than a month to even set up my enterprise banking login. Which involved me dealing with 4 different FNB representatives. <br> <br> When I finally got my appointment to set up my account at FNB head office, which I took a days leave to attend. I was assured that this was an easy process and that I would have no difficulty in 'importing\ my debtors. I was to merely convert my excel spreadsheet of subscribers to csv and I'd be off and away.<br> <br> I then found out to my dismay that the consultant was incorrect that I was to use a special FNB excel format. Which a further consultant explained